Terms of Service

These Terms of Service (“Terms”) form a binding agreement between ICEMAN Yotta Private Limited, CIN U62013KA2025PTC205693, registered office at #139/5, 1st Floor, 4th A Cross, Asheervad Colony, Horamavu, Bangalore 560043, Karnataka, India (“ICEMAN”, “we”) and the entity that subscribes to the Service (“Customer”, “you”).

By subscribing to, accessing or using the Service you accept these Terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

The “Service” means the ICEMAN rental inventory and operations platform at app.theiceman.ai, the ICEMAN Crew mobile application, and any documentation and support we provide with them.

Subject to these Terms and to payment of the fees, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business operations for the duration of your subscription.

You may not resell, white-label or provide the Service to third parties as a bureau service; reverse engineer or attempt to derive source code; circumvent usage or security controls; or use the Service to build a competing product.

Your administrator creates users and assigns roles. You are responsible for the accuracy of the accounts you create, for keeping credentials confidential, and for everything done under your accounts.

Your licence covers unlimited users within your organisation. There is no per-seat charge and no penalty for adding staff, seasonal or otherwise. Crew and freelancer access through the ICEMAN Crew app is free and unlimited.

You must tell us promptly if you believe an account has been compromised.

• The Service is licensed on one of two plans, both exclusive of GST and both covering unlimited users, unlimited serialised items and unlimited warehouse gates:
  • Monthly — ₹4,999 per month, payable monthly in advance.
  • Annual — ₹49,999 per year, payable annually in advance. This is ₹9,989 less than twelve monthly payments, equivalent to two months at no charge.
• You may move from monthly to annual at any time; the annual fee is charged from the date of the change and any unused portion of the current month is credited. A move from annual to monthly takes effect at the end of the paid annual term.
• Payment is by direct bank transfer to the account shown on the invoice, or online through our payment partner Razorpay (card, UPI or netbanking). We do not store card or account credentials.
• GST is charged at the applicable rate against your GSTIN. Where you are required to deduct tax at source, you must give us the TDS certificate.
• Customers onboarded under the Founding Customer Programme keep their entry price on their chosen plan for as long as the subscription remains continuously active. If it lapses, renewal is at the then-current price.
• Subscriptions renew automatically for successive terms of the same length — monthly plans monthly, annual plans annually — unless either party gives notice before the renewal date. We will give at least 30 days’ notice of any price change taking effect at renewal.
• Fees already paid are non-refundable except where these Terms or the law expressly say otherwise.

The agreement runs for the term of the plan you choose — one month or one year — and renews as described above. There is no multi-year lock-in on either plan.

You may terminate at any time, effective at the end of the current paid term. On the monthly plan that means the end of the current month; on the annual plan, the end of the paid year. Either party may terminate immediately if the other commits a material breach and fails to cure it within 30 days of written notice, or becomes insolvent.

We may suspend access on notice if fees are more than 30 days overdue, or immediately where continued access poses a security risk or breaches the law — in which case we will tell you why and restore access as soon as the cause is resolved.

On termination your right to use the Service ends. Your data is handled as set out below.

Export. A full export of your inventory, customers, orders, invoices and scan history in CSV and Excel format is available from inside the Service at any time, without contacting support and without charge.

After termination. We keep your data for 90 days after the subscription ends so you can export it, then permanently delete it from live systems, with backups ageing out within 35 days after that. On written request we will delete sooner, or confirm deletion in writing once complete.

Your responsibilities as data controller. The personal data you enter about your clients, crew and drivers is yours. You confirm you have the right to enter it and to have us process it, and that you have given whatever notices and obtained whatever consents the law requires. Our respective roles are described in the Privacy Policy.

You agree not to use the Service to store or transmit unlawful, infringing or malicious content; to attempt unauthorised access to the Service or another customer’s data; to probe or load-test the infrastructure without our written consent; or to interfere with other customers’ use.

The Service works with third-party UHF Gen2 RFID readers, gate antennas, handheld scanners, label printers and Android devices. Unless we have separately agreed to supply hardware in writing, we do not sell, install, warrant or support it. Compatibility statements on our website describe classes of device we have tested; they are not a guarantee for a specific model, firmware version or site.

Read range and scan accuracy depend on antenna placement, tag type, packaging, metal and liquid in the load, and radio conditions at your site. We will help you configure and tune, but we cannot warrant a particular read rate.

Where the Service connects to a government portal or API, its availability and behaviour are outside our control. We are not liable for a portal being unavailable, for changes to a government schema, or for a rejection caused by data you supplied.

We target 99.5% monthly availability, excluding scheduled maintenance notified in advance and events outside our reasonable control. Where an unplanned outage is likely to exceed one hour we will post a status update and notify account administrators.

Support and product updates are included in the licence fee — there is no separate annual maintenance charge. Support is available by email at support@theiceman.in, by phone and on WhatsApp at +91 99457 44882. We operate an emergency line for live show incidents.

Handheld and gate applications cache locally so scanning continues through a network outage and synchronises when connectivity returns. We do not warrant against data loss caused by device failure, device replacement or uninstalling the application before a sync completes.

The Service, its software, interfaces, documentation, trade marks and the ICEMAN name and logo are and remain our property. Nothing in these Terms transfers any of it to you beyond the licence granted above.

If you send us feedback or suggestions, we may use them to improve the Service without obligation or compensation to you. Feedback is not confidential unless you mark it so.

We warrant that we will provide the Service with reasonable skill and care and in a manner materially consistent with our published documentation.

Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Service is provided “as is” without further warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, goodwill, business opportunity or anticipated savings, however arising.

Each party’s total aggregate liability arising out of or relating to this agreement is limited to the fees paid or payable by you in the twelve months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be limited.

You will indemnify us against claims, losses and reasonable costs arising from your use of the Service in breach of these Terms, from content you enter, or from your failure to hold the rights or consents needed for the personal data you upload.

We will indemnify you against third-party claims that the Service as supplied by us infringes an Indian intellectual property right, provided you notify us promptly, let us control the defence and cooperate with us.

Each party will keep the other’s confidential information confidential, use it only to perform this agreement, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiving party, was already lawfully known, is independently developed, or must be disclosed by law — in which case the receiving party will give notice where it is permitted to.

Neither party is liable for failure to perform caused by events beyond its reasonable control, including natural disaster, war, civil unrest, epidemic, strike, failure of a public telecommunications network, failure of a cloud or government platform, or acts of government. The affected party will give notice and use reasonable efforts to resume.

Changes. We may amend these Terms. Material changes take effect at your next renewal, and we will give at least 30 days’ notice by email or in the product. Continued use after that constitutes acceptance.

Assignment. You may not assign this agreement without our written consent, not to be unreasonably withheld. We may assign it to a successor in connection with a merger or sale of substantially all our assets.

Entire agreement. These Terms, together with the Privacy Policy and any order form signed by both parties, are the entire agreement and supersede prior discussions. If any provision is held unenforceable, the rest remains in force.

Governing law. This agreement is governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction, subject to either party’s right to seek urgent interim relief in any competent court.

Questions about these Terms: support@theiceman.in · +91 99457 44882 · WhatsApp

ICEMAN Yotta Private Limited, #139/5, 1st Floor, 4th A Cross, Asheervad Colony, Horamavu, Bangalore 560043, Karnataka, India